Support

Everything lives on your phone, so your phone’s backup is the only copy. On iPhone, turn on iCloud Backup (Settings → your name → iCloud → iCloud Backup) or back up to a computer. On Android, turn on your phone’s backup in Settings → Google → Backup; Android backups are limited in size and may not include every photo and recording. Until the app has a backup export of its own, please keep that backup switched on.

Install the app, sign in to the same App Store or Google Play account you bought it with, then open Settings → Restore purchase. The unlock belongs to that store account; it cannot move between the App Store and Google Play.

The price comes from the App Store or Google Play at the moment you open the unlock screen. Check that the phone is online and signed in to its store, then try again. If it still does not load, tell us the country your store account is set to.

Delete a recipe, a cook or a story inside the app and its files are removed from the phone at once. Deleting the app removes everything it stored. There is nothing on our side to delete, because nothing was ever sent to us.

Hold the phone about a hand’s width from the person speaking, in a quiet room, and let them talk while they cook. A story can be up to fifteen minutes; you can pause and resume. Each recipe keeps one story — recording again replaces it, and the app asks before it does.

Cookbook tab → Export cookbook (PDF). Choose A4 or US Letter under Customize cover. The PDF has a contents page and one recipe per page; share it to a printer, to Files, or to a print shop by email.

Settings → Language. The whole app and all sixty questions switch; your recipes and recordings stay exactly as you wrote and recorded them.

It is off until you turn it on in Settings → Weekly prompt reminder, and the phone must allow notifications for Kitchen Memoir in its own settings. It is a notification produced on the phone itself — no internet is needed.

Purchases are made through the App Store or Google Play, so refunds follow their rules. On the App Store, use Apple’s “Report a Problem” page. On Google Play, ask Google within the period it allows; after that, write to us and we will consider it in line with Google Play’s rules and your statutory rights.